Home / Customer corner
Customer corner
வாடிக்கையாளர் பகுதி
Forms, KYC and complaints.
Download formsDownload forms
Downloadable copies of the bank's forms will be added here soon. Until then, please collect these forms at the branch.
Raise a complaint
- 1
Speak to the branch
Meet the branch manager or give your complaint in writing at the branch. We reply within 7 working days.
- 2
Escalate to the General Manager
If unresolved in 15 days, write to the General Manager at the head office address.
- 3
RBI Ombudsman
If you are not satisfied after 30 days, file a complaint on the RBI's Complaint Management System at cms.rbi.org.in.
KYC documents
Aadhaar card, PAN card or Form 60, and a recent photograph. If your current address differs from Aadhaar, bring a utility bill, rent agreement or ration card.
KYC of the proprietor or all partners, GST registration or trade licence, and the partnership deed, society bye-laws or company documents as applicable.
RBI requires KYC to be refreshed periodically depending on the risk category of the account. Visit the branch with your documents when you receive a notice from us.
Frequently asked questions
Quick answers to the questions customers ask us most.
What documents do I need to open a savings account?
Aadhaar card, PAN card (or Form 60), Ration Card, two passport-size photographs and address proof if different from Aadhaar.
What is the minimum balance for a savings deposit account?
The minimum balance is ₹500.
How quickly can I get a gold loan?
Once the appraiser weighs and inspects the jewelry in your presence, the loan amount is credited to your savings account and the funds are disbursed.
Are my deposits safe?
Yes. Deposits up to Rs.5 lakhs are insured with DICGC.
Can I close a fixed deposit before it matures?
Yes, premature closure is allowed. Please visit the branch with your deposit receipt and ID proof.
Do senior citizens get higher interest on deposits?
Yes. Senior citizens receive higher rates on fixed deposits. Please see the Interest rates page for the current rates.
How do I update my KYC?
Visit the branch with your Aadhaar and PAN and update your KYC to keep your bank account active.
Will the bank ever ask for my OTP, PIN or card details?
No. The Bank never asks for your OTP, PIN or ATM card details. Report unauthorised transactions to the branch immediately, and on the national cyber crime helpline 1930 or cybercrime.gov.in.
How do I raise a complaint?
Speak to the branch first. If it is not resolved in 15 days, write to the General Manager. If you are still not satisfied after 30 days, you can file a complaint on the RBI Complaint Management System at cms.rbi.org.in.
How can I contact the branch?
Visit us at the branch in Tirupattur during banking hours. The Contact page has the map and directions.
No questions match your search. Please ask at the branch.
Talk to us at the branch
Bring your Aadhaar and PAN. Most accounts open the same day.